Buying a pre-owned vehicle comes with its own set of apprehensions when it comes to its quality and performance. In a bid to address the same, Truebil, India’s leading omni-channel platform for buying and selling of pre-owned cars, has introduced a post-sales feature called Road Side Assistance (RSA). Since January 2016, Truebil has been catering to the doubts of used car buyers with comprehensive warranty services, which would include RSA services. But now, the brand has rolled out this feature separately for increased convenience of its customers, thereby emerging as a great solution for its customers especially during the rainy season in considerably monsoon-affected cities like Mumbai.
From mechanical and electrical issues to even being locked out or being stuck in a ditch, there are innumerous things that can go wrong with a car. Amidst such a situation, calling a service professional may prove to be tedious and burn holes in one’s pocket. Moreover, breakdowns happening in an isolated area may also render the car owner stuck for hours, waiting for the service provider to turn up. The service may not even be up to the mark, while the price being paid may be comparatively a lot more, considering the urgency of such situations. Therefore, availing such out-of-pocket services may prove to be unviable for car owners, both financially and otherwise. This, precisely, is where Truebil’s RSA feature comes in the picture.
RSA is one of Truebil’s post-sales features wherein the brand provides roadside assistance services to all its customers in such cases of breakdown or other issues. Essentially, when a customer buys a pre-owned car from Truebil, the brand provides them with 1-year roadside assistance. Valid for an entire year for a nominal charge of Rs. 1500, the RSA can be availed with a guaranteed turning up of the designated service provider within 1-hour post the service call. As a Truebil member, the customer is entitled to services like battery checkup and jump-start, minor mechanical and electrical checkups, wheel change, fuel arrangement, and key lockout assistance, minor clutch and brake adjustments, on-road minor breakdowns, and towing assistance of up to 20 kilometers (payable thereafter).
Moreover, in case of severe damage, the brand also assists its customers in claiming the insurance. Upon signing up for RSA, a customer can avail all these assistance services free-of-cost up to 5 times within a year. Therefore, through such provisions, RSA has emerged as a highly practical and cost-effective solution for the customers of Truebil.
Sharing an insight into the provision of RSA, ShubhBansal, Co-Founder Truebil remarked, “At Truebil, we value our customers’ convenience as our utmost priority. Our account does not end at the transaction, we ensure that all our customers’ concerns and issues are duly addressed even after the purchase has been made. Through our feature Road Side Assistance, we want to provide our customers with all our support when they face unpredictable vehicle breakdown issues. Considering the uncertainty of this season especially in cities like Mumbai, such readily-available and cost-effective assistance will be an immense help. We hope to continue proving our merit as a one-stop solution for all used car needs for our customers.”
Since its inception, Truebil has been working extensively towards providing innovative solutions to enhance its customers’ overall car buying and selling experiences. Going beyond only sale and purchase, the brand has emerged as a one-stop solution for all used car needs. By laying emphasis on its customers’ convenience through the introduction of features like RSA, Truebil is paving its way towards becoming the most preferred platform for the entire ecosystem around used vehicles in India.